Have a question or issue? We’ve got solutions!

Whether you have an emergency or a boxoffice customer support question, don’t hesitate to contact our knowledgeable support team, and we’ll do our best to get back to you as soon as possible.

Download our Support Guide!

Click here to Download!

We’ll connect with you as soon as we can!

Our customer support team is here for you by email or phone, from 4AM to 8PM EST. If you’re based in the UK, that’s 9AM to 1AM GMT.

Reach out to the Boxoffice Support team by email.

We’ll be sure to respond to your message as soon as we can.

Looking for a faster method?

Submit a support ticket directly to us on our helpdesk.

If you don’t have a Freshdesk account, contact your Customer Success Manager or email the Boxoffice Customer Support team at support@boxoffice.com to receive your credentials

For any critical issue or to report an outage, call us toll free at: +1 888-737-2812

Please provide a clear explanation of the issue, screenshots, replication steps, and any relevant test data (vouchers, gift cards, etc.) to help us resolve your issue as quickly as possible.

In case you’re looking for logins to our products

With many awesome products, come many applications and login links! As we’ve been growing over the years, so have our number of applications.

To use our business intelligence platform and our new generation of exhibitor tools, select Boost / Pulse. To update your showtimes, select the button under the Showtimes section. To maintain your website in the US, select filmsXpress.

Boost

Are you a customer with our CRM & Emailing solution, Website, Mobile Application, or Online Ticketing solution, click the button below to log in to app.boxoffice.com.

Pulse

If you are a studio, and you’re trying to access any of our Pulse products: the Showtimes Dashboard, the Release Planner, Boxoffice Live and others, click the button below to log in.

Showtimes

If you are trying to update your showtimes so that they show on search platforms (Google, Bing, IMDb, TikTok, etc.), click the button below to access the Showtimes Entry Tool.

Support Helpdesk

For support issues or questions, please login to our helpdesk portal to keep track of your support tickets.

Website – FXP

If you are still on our older filmsXpress content management system, you can access it with the button below:

Not listed? No problem.

If you aren’t currently listed on search platforms but would like to be, click here