Customer Support Representative(s)
Join a rapidly growing company revolutionizing the movie exhibition industry!
We are looking for a Customer Service Representative to join our team in Ridgefield, CT. You will collaborate with a team of digital marketers and customer support reps to ensure all operations are running smoothly. The ideal candidate will demonstrate exceptional skills in time management, organization, attention to detail, communication, and customer service. The right candidate will be comfortable in an “all hands on deck” team environment, is a creative and analytical problem solver, and can thrive in a fast-paced, start-up culture.
What You’ll Be Doing
- Customer service and troubleshooting, with a proactive approach to customer service
- Owning, triaging and resolving when possible product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; working with the technical teams as needed to ensure resolution.
- Communicate verbally and in writing with customers to keep them proactively informed and setting expectations on progress on their issue.
- Prioritize issues with the clients and communicate this with internal L2 or L3 technical support teams, as needed, to ensure delivery per the agreed timescales.
- Recommend potential product improvements to product teams by collecting customer information and analyzing customer needs.
- Participate in the digital marketing teams tasks when needed: this can include updating customer websites, creating newsletters, etc.
- Contribute to team effort by accomplishing related results as needed.
- Achieve daily goals while working in a fast-paced, start-up environment
What You’ll Need
- Minimum of 1 year of customer service experience
- Demonstrable skills in customer support and satisfaction
- Ability to learn and adapt quickly to new concepts and technology
- Strong written and oral communication skills
- Exceptional problem solving and analytical skills
- Ability to work with a sense of urgency and prioritize daily tasks
Pluses for the job:
- Knowledge of Google Workspace/G Suite a plus
- Knowledge of Adobe Photoshop, Quark, InDesign, Sketch, and HTML a plus
- Knowledge of DNS, FTP and various email platforms and programs
- ITIL Foundation Certification desirable
Job Type: Full-time
Benefits: Dental, Health, Vision insurance. Paid time off
Schedule:
- Monday to Friday
- Overtime
- Weekend availability
Education: High school or equivalent (Preferred)
Who we are at The Boxoffice Company:
The Boxoffice Company is the world’s #1 provider of technology and data for the global film industry. The Hollywood-based company partners with leading search and discovery platforms, as well as studios and exhibitors of all sizes to help them connect directly with moviegoers and fans, using the latest innovations in ticketing, business intelligence, and digital marketing. The Boxoffice Company offers a collection of premium products including websites, mobile applications, CRM, and online ticketing solutions for thousands of exhibitors worldwide, generating over half a billion dollars in box office revenue in 2018. Over 90% of internet audiences searching for movie showtimes and listings are exposed to data powered by The Boxoffice Company. Uniquely positioned at the heart of the entertainment industry, The Boxoffice Company also published Boxoffice Pro magazine, the world’s leading source of business information for film professionals.
Part of the Paris-based Webedia Group, The Boxoffice Company is headquartered in Los Angeles with offices in New York, Mexico, Brazil, France, UK, Canada, Spain and Germany.
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The Boxoffice Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics.