Customer Success Manager
We are looking for a Customer Success Manager to expand existing business relationships with targeted clients with primary focus to build proximity to clients. This opening is for Connecticut, Dallas, TX, Mexico, or Canada locations. This is an entry level/junior position.
SUMMARY: Manages and expands existing business relationships with targeted clients with primary focus to build proximity to clients; Develops and implements strategy to showcase value of the Boxoffice products while increasing adoption through onboarding, training, value reporting and overall business development. Customer Success Manager (CSM) will report to Director of Customer Success/VP of Customer Success. CSM will be responsible to help report Customer Success department results to senior management
Responsibilities for Customer Success Manager
- Build proximity to our customers to drive success, trust and build relationships
- Establish clear retention goals and process milestones for clients
- Assist customers as needed with setting up and navigating programs or software associated with a products or services
- Promote the value of the product and upsell services and products with brand image and promoting value through customer experience and training
- Assist in creating training courses and educational materials for other members of the department and clients
- Review customer complaints and concerns and seek to improve all aspects of the customer experience with the support, delivery and product teams.
- Promote positivity, value and adoption of products and locate brand ambassadors to Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
- Optimize existing processes within the company and actively enhance all Customer Success initiatives
- Attends conventions, conferences, and trade shows as needed; prepares post-event reports and analysis.
- Generates customer success health reports, live events, industry webinars and annual reports for clients specified by Customer Success Director or VP of Customer Success.
- Keeps abreast of industry best practice and up-to-date with key developments.
- Promotes company endorsed programs and services.
- Performs other related duties as assigned by management.
Qualifications for Customer Success Manager
- Bachelor’s degree (B.A.) in a related field or equivalent.
- Minimum of 2 years of experience in customer service or customer success position strongly preferred
- Experience working with brand image and promoting value through customer experience
- Exceptional ability to communicate and foster positive profitable business relationships
- Technical skills required, as role relates to the use of the product to service to be solid
- Accountability, project management and personal organization are essential
- Experience in managing diverse client base, including client training
- Ability to establish key milestones, tracking product roadmaps and keep all cross-team members on task
- Experience analyzing and optimizing the existing processes in the Customer Success department
- Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
- Working knowledge of industry product information.
- Experience in domestic and international sales.
- Demonstrated ability to make successful presentations to individuals and/or groups at all levels of an organization.
- Excellent written and verbal communication skills.
- Ability to work independently and as a member of various teams and committees.Commitment to excellence and high standards.
- Strong analytical skills
- Ability to manage priorities and workflow
- Creative, flexible, and innovative team player. Customer Success is all about the culture of the team, the business and our clients. We are a team, and our primary role is to service our clients to increase adoption and show value.
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
- Good judgment with the ability to make timely and sound decisions.
- Ability to communicate professionally and effectively in person, on the phone, electronically, or through other means to individuals and groups.
- Proficient on Microsoft Office Suite.
The Boxoffice Company
The Boxoffice Company is the world’s #1 provider of technology and data for the global film industry. The Hollywood-based company partners with leading search and discovery platforms, as well as studios and exhibitors of all sizes to help them connect directly with moviegoers and fans, using the latest innovations in ticketing, business intelligence, and digital marketing. The Boxoffice Company offers a collection of premium products including websites, mobile applications, CRM, and online ticketing solutions for thousands of exhibitors worldwide, generating over half a billion dollars in box office revenue in 2018. Over 90% of internet audiences searching for movie showtimes and listings are exposed to data powered by The Boxoffice Company. Uniquely positioned at the heart of the entertainment industry, The Boxoffice Company also publishes Boxoffice Pro magazine, the world’s leading source of business information for film professionals.
Part of the Paris-based Webedia Group, The Boxoffice Company is headquartered in Los Angeles with offices in New York, Mexico, Brazil, France, UK, Canada, Spain and Germany.
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The Boxoffice Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics.